company that hosts the First Class web site has changed its method of
access to the FTP portion of the site. At this time, if you try to update
your database you will get an error message (12002, 12007, 12029, 12031,
or any other error that indicates inability to connect or time-out errors).
you download and install the following fix, it will take care of the
problem. It is a small file, and it installs very quickly. If you are
having a problem with the instructions, read the Detailed Download Instructions
Size: 35 KB
Estimated Download Time (56K): 6 seconds
This file is guaranteed virus-free.
on the Filename link above to download the file
the file (run the program)
running the program, open First Class and update your database
are downloaded using a program called a download manager. There are
many different download managers available. Some are included with
browsers. Others come with anti-virus software. Others are available
over the Internet. Therefore, exact procedures will vary. However,
these instructions should be detailed enough to help you through the
procedure, no matter what download manager you use.
When you click on the link to download a file, your download manager
will open. Some download managers give you the choice of saving
the downloaded file or opening / running / installing it. If so,
choose to open, run, or install it and go to step 5.
download managers will just save the file without an option. In
fact, some will not even give you the choice of where to
save it. If you are given a choice of where to save it, either save
it on the Desktop or make sure you choose a folder (with
a manila folder icon). Whatever you do, don't choose the First Class
file (with the flower icon), or for that matter any other file
you will overwrite that file! If you are given a choice, or if you
know where your download manager stores downloaded files, note the
name of the file and the folder where it will be saved, and go to
you have no idea where the file was saved, you will need to find
it. To do this, click Start | Find | Files or Folders... In the
"Named:" box type the name of the file (fcdbfix2.exe) and click
the Find Now button. When the file is found, double-click on its
icon and go to step 5.
Windows Explorer or My Computer and navigate to the folder where
the downloaded file was saved. Run the file by double-clicking on
this point you should see a window similar to this:
When you originally installed the program, if you chose the default
folder that was recommended, just click the Unzip button. However,
if you installed it in a different folder, click the Browse...
button and locate the folder before clicking the Unzip button.
everything went smoothly, you will get the following message:
Click OK to close the window.
installation was unsuccessful, go to the Support
page, scroll down to the bottom, and submit a support request
with details as to exactly where you are having problems.