SUPPORT

Problem: I am getting a new computer. How can I transfer my files without having to re-install First Class and downloading all the updates?

If your original First Class CD is more than about two years old, you may need to follow a more complicated procedure. Using My Computer or Windows Explorer, look in your First Class folder (usually C:\First Class). If the file comctl32.ocx is present in the folder, follow the short instructions below. If the file is not present in the folder, follow the long instructions.

Short Instructions :

  1. Copy everything from the C:\First Class folder on your old computer to a blank CD (or a flashdrive), including all the JPEG files in the C:\First Class\photos folder. If you're using Windows XP, just drag the C:\First Class folder to your CD writer drive (or your flash drive).
  2. Copy everything from the CD (or flash drive) you just burned to the C:\First Class folder on your new computer. If you're using Windows XP, just drag the C:\First Class folder icon to the C: drive icon (not to the C:\First Class folder icon). If asked, you do want to overwrite files, so click Yes to All.

Long Instructions :

  1. Install First Class onto your new computer from the original First Class CD. This is important, because not only program files, but also support files are installed.
  2. If your original First Class CD was purchased before May 2005, you will need to download and install a fix, which can be found at http://firstclass2.com/fix/.
  3. Copy everything from the C:\First Class folder on your old computer to a blank CD (or a flashdrive), including all the JPEG files in the C:\First Class\photos folder. If you're using Windows XP, just drag the C:\First Class folder to your CD writer drive (or your flash drive).
  4. Copy everything from the CD (or flash drive) you just burned to the C:\First Class folder on your new computer. If you're using Windows XP, just drag the C:\First Class folder icon to the C: drive icon (not to the C:\First Class folder icon). If asked, you do want to overwrite files, so click Yes to All.
  5. If you don't have the latest version of First Class, now is a good time to get it. Go to http://firstclass2.com/version2.htm and follow the instructions there.
  6. If you are using Windows XP, skip this step. (You are now finished.) If you are using Windows 98 or earlier, sometimes files written to CD are made read-only, which means you will get an error if you try to write to those files. If that's the case, you will need to change that attribute. Check out one of the files below. (If one file is OK, all should be OK.) Using Windows Explorer or My Computer, right-click on the file icon (on your new computer) and choose Properties. At the bottom of the window, if the Read-only box is checked, uncheck it and click OK. Do the same with all the other files. If the Read-only check box is unchecked, then you don't need to do anything else.
  • alt.dat
  • avml.dat
  • credits.dat
  • firstclass.exe
  • mvlist.dat
  • note.dat (if present)
  • udb.dat
  • udblist.dat (if present)
  • Any files with a .LST or .TXT extension (if present)

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